Refund & Cancellation Policy
Last updated: 7 November 2026
This policy explains how refund and cancellation requests for eligible paid services offered through PAN GST Portal are reviewed. Some tools may be free and do not involve a payment.
Requesting a review
To request a cancellation or refund review, use the support channel shown on the service receipt or the website contact page. Include the order or application reference and a brief explanation. Do not send passwords, OTPs or full payment-card details.
Eligibility
Eligibility depends on the service purchased, whether processing has started or completed, the amount actually charged, and applicable law. A request is not automatically approved. Any service-specific terms shown before payment also apply.
Duplicate or failed payments
If you believe you were charged more than once or paid for a service that failed, contact support with the transaction reference so it can be checked.
Processing
Approved refunds are sent through the original payment method where possible. The time taken may depend on the payment provider or bank.
Contact
Use the contact details published on the official PAN GST Portal website or on your service receipt.